Refund policy
NEELVERO – Return & Refund Policy
At NEELVERO, we aim to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.
1. Return Request Period
Return or complaint requests must generally be raised within 48 hours of delivery of the product.
For any product-related complaint, please contact us at support@neelvero.com with your Order ID and details of the issue.
2. Damaged, Defective or Missing Product
If you receive a damaged, defective, or missing product, please contact us within 48 hours of delivery.
An unboxing video is mandatory for damaged, defective or missing-item claims. The video should clearly show the package, shipping label and the product while opening the parcel.
Without the required evidence, the claim may not be accepted, subject to verification.
3. Wrong Product
If you receive a product different from what you ordered, please contact us within 48 hours of delivery.
Where eligible, an exchange or replacement may be arranged after verification.
4. Change of Mind / Customer Preference
Returns due to personal preference, such as change of mind, colour, style or similar reasons, may be accepted only where the product is eligible for return and is:
Unused and unworn
Unwashed
Undamaged
In original condition
With original packaging, tags, accessories and invoice, wherever applicable.
5. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customization or other applicable restrictions.
Custom-printed or personalized products cannot be cancelled or returned once the order has been placed, where applicable.
6. Return Process
To request a return:
Email us at support@neelvero.com
Mention your Order ID
Clearly explain the reason for the return
Provide photographs, video or other evidence wherever required
7. Product Condition
Returned products must be unused, unwashed and undamaged and should be in their original condition with original packaging, tags, accessories and invoice/receipt, wherever applicable.
Products that have been used, washed, altered or damaged after delivery may not be eligible for return.
8. Return Shipping
For eligible returns, NEELVERO will provide the customer with return instructions and coordinate the applicable return shipping process.
For returns due to change of mind, customer preference or customer error, applicable return shipping charges may be borne by the customer.
For wrong, damaged, defective or missing products, return shipping will be arranged by NEELVERO, subject to verification of the claim and the applicable fulfilment process.
9. Refused / Rejected Delivery
If a customer refuses to accept a dispatched parcel without a valid delivery-related reason, applicable shipping, return and handling charges may be deducted from any eligible refund.
10. Refunds
Once the returned product is received and inspected, the return will be approved or rejected based on the applicable return conditions.
For approved refunds, the refund will be processed to the original payment method.
The actual time taken for the refund to appear in the customer's bank account may depend on the payment gateway/bank.
11. Replacement
Where applicable, NEELVERO may offer a replacement instead of a refund, subject to product availability and verification of the claim.
12. Contact Us
For any return, replacement or refund assistance, please contact:
NEELVERO VENTURES
Email: support@neelvero.com
Phone: 9881896596