Terms of service

NEELVERO – Terms of Service

By accessing or using the NEELVERO website and placing an order with us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

NEELVERO is an online store operated by Neelvero Ventures. We reserve the right to update, modify or change these terms at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, actual product colours, appearance or packaging may vary slightly from the images displayed on the website.

Product availability may change without prior notice.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number and email address.

We reserve the right to accept, cancel or decline an order where necessary, including in cases of incorrect pricing, product unavailability, suspected fraudulent activity or other operational reasons.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

Orders must be paid using the payment methods available on our website.

5. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe.

Delivery times may vary due to courier delays, weather conditions, remote locations, operational issues or other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and contact details.

6. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our Return & Refund Policy.

Customers must follow the return procedure and conditions specified in that policy.

7. Cancellation

Order cancellation may be possible only before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

For eligible cancellations, any refund will be processed to the original payment method.

8. Customer Responsibilities

Customers agree not to misuse the website, place fraudulent orders, provide false information or use the website for any unlawful purpose.

Customers are responsible for keeping their account and login information secure, where applicable.

9. Intellectual Property

All content on the NEELVERO website, including logos, brand names, text, graphics, images, product information and other materials, is owned by or licensed to NEELVERO unless otherwise stated.

Such content may not be copied, reproduced, modified or used without prior written permission.

10. Limitation of Liability

NEELVERO will not be responsible for delays, interruptions or losses caused by circumstances beyond our reasonable control, including courier delays, natural events, technical issues or other unforeseen circumstances.

11. Changes to These Terms

NEELVERO reserves the right to modify these Terms of Service at any time.

Any updated terms will be published on this website and will become effective when posted.

12. Contact Us

For any questions regarding these Terms of Service, please contact:

NEELVERO VENTURES

Email: support@neelvero.com

Phone: 9881896596